Our Services
Our Financial Adinistrative – Service Teams handle Accounting Transactions in SAP R/3 correctly and efficiently. Teams dedicated to processes take care of Payables, Cash Transactions, Receivables, Bank, and General Ledger Transactions originating from airlines’ field offices. Vouchers of the business transactions are typically scanned in the country of origin and are processed based on the images. Country specific aspects are taken care of, and all transactions are processed under a strict quality control. Our teams take care of money transfers, credit card transactions, and other administrative steps.
Our HR-Administration Teams settle the duty travel orders of our clients. Our quality promise is to deliver a friendly service and fast settlement, while always respecting the instructions, rules and regulations in place, including country specific requirements and tax issues.
Sales Audit and - Data Processing teams assure the completeness and correctness of the airline’s sales, exchange, and refund-ticket-documents issued by their sales offices or travel agents. Our teams check, if collected taxes, commissions, and various types of fees have been applied according to the rules and conditions in place. Differences are charged to the respective agent of the airline via electronic debit notes (ADM) directly online in the modern EDP-Software SIRAX, which is based on the SAP-platform. Manual sales are registered, missing information is corrected, to only give some examples of the usual process steps involved.
Fare Audit plays an important role in revenue protection by controlling agent tickets sales on behalf of an airline. It is performed using the SIRAX Revenue & Sales Accounting Software developed by Lufthansa Systems - not only used by Lufthansa, but becoming the choice of more and more airline customers. Our Auditors at the AAC make sure that fares are issued according to the published conditions in the Computer Reservation System, but of course they also consider relevant contracts for markets or agents. Not only the ticket fare construction is the target of the audit, also the fare conditions are rigorously checked, such as advance purchase, class combination, under-remit deals or waivers. Conducting a professional Fare Audit like we do at the AAC is an essential part of an airline’s revenue protection. Our services are highly profitable: Professional Fare Audit at the AAC recovers considerable lost revenue for our customers.
Our Refund Service releases local airline sales staff from administrative work, while at the same time increasing the speed of refund handling at better unit costs. Our Refund Teams verify applications for ticket refunds, calculate, and authorize payments for travel agents or direct customers of the airline. A lot of know-how is required in the case of partially used tickets and refunds under special circumstances such as class changes, lost documents etc.
